New enquiries wait because the team cannot respond at the moment of intent.
All servicesCONVERSATION / RESPONSE
Respond, qualify and follow up without turning every interaction into admin.
Criyx creates voice, WhatsApp and media workflows that handle repeatable conversations while preserving context, brand standards and a clear route to your team.
What this service solves
Remove the friction that slows the operation down.
We start with the commercial and operational drag, then design the smallest reliable system that changes it.
Routine qualification and follow-up calls consume experienced team capacity.
Conversation history is fragmented across phones, inboxes and spreadsheets.
What Criyx implements
A focused system, designed to work in the real world.
Every layer has a defined job, a clear owner and a connection to the workflow it is meant to improve.
01
AI voice agents
Handle approved inbound or outbound call flows for qualification, reminders, routing and common requests.
02
WhatsApp automation
Coordinate consent-aware replies, structured follow-up, document collection and team escalation.
03
Conversation intelligence
Capture outcomes, summaries, intent and next actions directly into the relevant business system.
04
Human handoff design
Transfer complex, sensitive or high-value conversations with context rather than making customers repeat themselves.
The delivery path
Move from the right problem to a system your team can run.
We keep delivery visible, validate the important decisions early and build around the exceptions that usually cause failure.
01SCRIPT
Design the conversation path
We map intent, required information, tone, consent points, exceptions and escalation conditions.
02CONNECT
Attach the operating systems
Conversations can read or update approved CRM, scheduling, support and reporting workflows.
03CALIBRATE
Improve from real interactions
Review outcomes and edge cases to strengthen prompts, routing and team handoffs over time.
How we define progress
Built to improve a business signal, not just launch a feature.
Before build begins, we agree on the operational measures that show whether the system is becoming genuinely useful.
Outcome-led deliveryTrack the signal that matters after launch.
KPIs TO TRACK
- Time to first response
- Successful qualification rate
- Follow-up completion rate
- Human transfer rate
- Booked appointment rate
TYPICAL DELIVERABLES
- Conversation and escalation map
- Voice or messaging agent
- CRM and scheduling connections
- Conversation outcome dashboard